Salesforce Public-Sector-Solutions Question Answers

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Question # 1

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool. To accomplish this, the BRE designer should include how many decision matrices? 

A. 1; Only to contain the prioritization pools.
B. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
C. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
D. 1; Only one to contain the prioritization pools with the Federal Income Limits.

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Question # 2

Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application’s history and approval must be auditable. What will technical consultant suggest to Bobahaven is the solution for this requirement? 

A. Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months.
B. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.
C. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager.
D. Implement a Flow to identify applications over 12 months and assign ownership of theapplication to the user’s manager for approval.

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Question # 3

A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide. Constituents will be able to register and log into this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO? 

A. Disable the user sharing in the site administration settings page
B. Uncheck the 'Site User Visibility' checkbox in the sharing settings page
C. Set the Organization Wide Default for the User Object to "Public Read Only"
D. Remove access to the user object from the Permission Set assigned to the external users

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Question # 4

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem? 

A. Implement Entitlements and Milestones for Applications, including internal notificationsand escalations after the application has breached the agreed SLA.
B. Implement Entitlements and Milestones for Applications, including internal notificationsand escalations when the application is about to breach the agreed SLA.
C. Implement Cases with Entitlements and Milestones, including internal notifications andescalations when the application is about to breach the agreed SLA.
D. Implement Cases with Entitlements and Milestones, including internal notifications andescalations after the “application has breached the agreed SLA.

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Question # 5

A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement? 

A. Enable self-registration in the Digital Experiences setup menu
B. Update the appropriate contact page layouts and add the 'Register User' action
C. Update the appropriate contact page layouts and add the 'Enable Customer User' action
D. Enable manual registration in the Digital Experiences setup menu

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Question # 6

A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grantapplications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement? 

A. OmniOut
B. FlexCards
C. DataRaptor
D. Integration Procedure

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Question # 7

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts? 

A. After Person Accounts is enabled in an org, it can be disabled again.
B. Person Accounts bring together fields from Opportunity and Contact.
C. Record Types are not supported for Person Accounts.
D. The Person Account model uses the standard Account object to hold the details about a person.

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Question # 8

What are the two key document types that a consultant…. Implementation?

A. User Stories
B. Functional requirements specification (FRS)
C. Marketing plan
D. Budget plan

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Question # 9

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities. What is the root cause for the access issue? Choose? 

A. The internal users’ role hierarchy has been set incorrectly
B. The internal users are missing the Emergency Response Management permission set
C. The internal users are missing the Emergency Management Response permission set license.
D. The Organization Wide Defaults for ERM objects were set to Public

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Question # 10

A government agency would like to ensure that the calculation for ……. Correctly; the System Administrator needs to ensure that the … Where in the Expression Sets can the Administrator set the data … 

A. Entry Criteria for Process builder
B. Under Add Resource in Expression Sets
C. Under the Decision Table
D. Under OmniScripts and while setting options

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Question # 11

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics 

A. CRMA for Public Sector Admin
B. CRM Analytics Admin
C. CRM Analytics LPI Admin
D. CRM Analytics Plus Admin

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Question # 12

Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent servicequeries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization? 

A. Standard Salesforce Report using the standard Case report type, with a newly createdcustom field to track case duration for new cases.
B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

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Question # 13

A public sector agency recently implemented public Sector solutions for the ….in the cite. A new inspector has been onboarded to conduct the inspections…. Feature. All other inspectors can access Action Plans without any problems. 

A. The ‘Enable Notes’ permission has not been selected for the new inspector.
B. Person Account Models have not been enabled on the org.
C. The Salesforce use for the new inspector is disabled.
D. Action Plans Permission set has not been assigned to the new inspector.

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Question # 14

When configuring an inspection, the administrator wants a violation record to be automatically generated when an inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the inspection to achieve this requirement? 

A. Create a new violation type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a V record whenever the AID fails.
B. In the "Results" picklist field of the Inspection Assessment Indicator Object, edit the "Fail" and "issue" picklist values and select the "Violations" checkbox for the values to generate a V record when selected.
C. Build an auto-launched Flow that will get all the assessment questions in an inspection. For each question that has a result marked as "Issue" or "Fail", generate a V record.
D. In the AP Template, xxxxx

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Question # 15

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively? 

A. Integration Procedures
B. MuleSoft Integration
C. SOQL Queries
D. Apex Classes

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Question # 16

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases? 

A. Public Sector Solution Template
B. There is no pre-configured template
C. The customer Account Portal template.
D. The licenses and Permits template

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Question # 17

A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record? 

A. Use Salesforce debug logs using Developer Console to understand how the eligibility isbeing determined
B. Use Decision Explainer to understand how the decision was made
C. Do testing with relevant data sets and check how each test behaves
D. Use Public Sector Solutions - Selection Explainer to understand how the selection wasmade

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Question # 18

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim? 

A. Decision Explainer Log History
B. Log History
C. Audit Log
D. Record History

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Question # 19

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users andanonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements? 

A. Use the Complaint Case and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use the Public Complaint and Case objects.
D. Use a custom object for the Complaint with a lookup relationship to Case.

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Question # 20

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector? 

A. Workplace Strategy Planner
B. HR Service Center
C. (Employee Workspace
D. Workplace Command Center
E. Employee Concierge

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Question # 21

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this? 

A. Add spaces in the names of each of the elements. This ensures improvement toOmniScript's load time.
B. Create a PDF form and integrate it with the Public Sector Solutions application intakeform process
C. Review the application forms and find logical points in the process that can be brokeninto shorter steps.
D. Review the application forms and try to replicate them as much as possible in a singlestep using OmniScripts.
E. (Analyze all the application forms and create simple, reusable OmniScripts forprocesses that are repeatable.

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Question # 22

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics? 

A. CRMA for Public Sector Admin
B. CRM Analytics Admin
C. CRM Analytics LPI Admin
D. CRM Analytics Plus Admin

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Question # 23

Department of Disaster Assistance has started implementing a "Grants Management’ project using public sector solutions tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolset with minimum/less coding? 

A. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using standard DocuSign actions
B. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using apex action
C. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/ObtainEsignature to send the document to related parties
D. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/sendEsignature to send the document to related parties

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Question # 24

A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outsidethe Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement? 

A. OmniOut
B. FlexCards
C. DataRaptor
D. Integration Procedure

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Question # 25

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next? 

A. Verify that the case worker has the Decision Explainer Permission set.
B. Verify that the case worker has the Rules Engine Runtime permission.
C. Verify that the case worker has OmniStudio Admin permission.
D. Verify that the case worker has OmniStudio User permission.

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Question # 26

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge? 

A. Perform UAT testing to find defects in the code
B. Set up IP restrictions to control who can access the website and when
C. Identify expensive processes to offload to asynchronous processes.
D. Implement CDN and waiting rooms
E. Analyze and test the application for the expected load with a load testing tool

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Question # 27

Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits requiredfor different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality? 

A. Create an OmniScript with all the applicable Business Types. Based on the BusinessType selected, enable a conditional section to display all the associated permits that arerequired. Embed this OmniScript on the Experience Site for applicants to use by selectingthe Business Type and viewing the associated permits.
B. Create a new Business Regulatory Authorization Type Dependency record by selectingthe Parent Business Regulatory Authorization Type that must be applied first and theDependent Business Regulatory Authorization Type that must be applied after getting theparent. Ensure the Show Dependent Permits section is available in the portal for applicantsto view.
C. Create a custom object called "Permit Dependency" and make it a junction objectbetween the Business Type object and Regulatory (§> Authorization Type object. Create aFlexCard that allows the use to select the Business Type from a picklist and display theassociated Permit Dependency records. Embed this FlexCard on an Experience site forapplicants to use.
D. Create a custom object called Permit Dependency and make it a junction objectbetween the Business Type object and Regulatory…

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Question # 28

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application.
What are the three steps required to do this?
 

A. Create three Document Checklist Items specifying the required document types for theAction Plan Template & Publish it
B. Create three Tasks specifying the required document types for the Action Plan Template& Publish It
C. Create an Action Plan Template with Target Object as Business License Application
D. Create three Document Checklist Items specifying the required document types tied tothe Business License Application
E. Create a flow automation to auto-associate the published action plan template to newBusiness License Applications as they are created

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Question # 29

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?  

A. Check the entry condition.
B. Check the Expression Set.
C. Check the Calculation.
D. Check the Decision Matrix.

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