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Question # 1

Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs to correct a spelling error in the displayed text in one of the Lightning web components. What is the recommended tool to make the change? 

A. Developer Org
B. VisualStudio Code
C. Salesforce Lightning Inspector
D. Developer Console

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Question # 2

A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent. 

A. Who will be able to edit this new contact record?
B. Users above the sales manager in the role hierarchy
C. All users in the organization
D. The owner and users below the owner in the role hierarchy
E. Sales manager and system administrator

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Question # 3

An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, there’s been an increasae in support cases from customers reporting they had not received the email. Where should the administrator look to investigate the issue? 

A. Paused Flow Interviews
B. Process Automation Setting
C. Email Logs
D. Setup Audit Trail

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Question # 4

Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager. Which two options should the administrator use to meet these criteria? Choose 2 answers 

A. Share with roles and subordinates of the finance cirector role.
B. Make an owner-based sharing rule where the wnn field - true.
C. Create a criteria-based sharing rule where the won field = true.
D. Select all opportunities owned by the sales manager role.

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Question # 5

Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's starting to negatively impact their experience. What should the administrator do to help diagnose where improvements can be made? 

A. Check the debug logs found in the Environment section of Setup.
B. Click Analyze from the Lightning App Builder toolbar.
C. Review the debug logs from the Developer Console.
D. Use the Apex debugger while loading a customer record.

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Question # 6

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

A. Auto-Response Rules 
B. Escalation Rules
C. Assignment Rules 
D. Workflow Rules 

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Question # 7

Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible. What should sales reps do to ensure their quotes and opportunities reflect their sales?

A. Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.
 B. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity. 
C. Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased. 
D. Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price. 

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Question # 8

The sales department has asked to limit access to the Amount field on the Opportunity to only tnose users. In the sales department and on the executtve team, Northern Trail Outfitters uses six custom profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user, ana call Center Manager user. Field level access is removed from three or the profiles In the sandbox. What action should an administrator take to make sure this change is in production?

A. Create a sandbox template and push it to production to reflect the update. 
B. Manually restrict access to this field for each profile via Setup Just like the sandbox. 
C. Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles. 
D. Process a change set with the profiles that should no longer have access to the field. 

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Question # 9

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows? 

A. The flow type will determine the order of execution. 
B. The last created date of the flow will determine the order. 
C. The order of flow execution is unpredictable. 
D. The flows will execute in alphabetical order based on their names. 

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Question # 10

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team. Which two options would be required for a sales rep to add a rep to the opportunity team? Choose 2 answers 

A. Transferred ownership of the Opportunity to the sales rep 
B. A permission with Edit access on the Account object 
C. A role above the Opportunity owner in the role hierarchy 
D. Transferred ownership of the Account to the sales rep 

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Question # 11

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts. What should the administrator consider when setting up Collaborative Forecasts? 

A. Opportunity Split data cannot be viewed in a forecast. 
B. A forecast can be either revenue-based or quantity-based.
C. A single org can have up to six different types of forecasts. 
D. The default forecast categories cannot be customized. 

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Question # 12

AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription. How should an administrator ensure the data is captured properly? 

A. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected. 
B. Configure formula fields to reflect the close date of the opportunity. 
C. Create a new price book for service plans with term lengths. 
D. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family. 

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Question # 13

An administrator at Universal Containers has been asked by the compliance team to understand end track various sensitivity levels for its data In Salesforce. The administrator has enabled Data Classification end configured appropriate sensitivity levels. The compliance team would Ike a report showing field level sensitivity and classification. What should the administrator recommend? 

A. Run the standard Data Classification report. 
B. Create a custom Entity Definition and Held Definitions report type. 
C. Use the Data Classification Metadata list view. 
D. Configure a custom Data Classification and Metadata report type. 

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Question # 14

At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login screen and prompted for additional verification. What is causing this issue?

A. Users need to update their browser to the latest version. 
B. The users are logged Into an Insecure network. 
C. The users' profile is missing the Export Reports permission. 
D. Exporting Is configured to require a high assurance session. 

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Question # 15

On the Contact record, if a contact has the value of 'CEO‘ in the Title field, the administrator wants to require the users to also put a phone number in the Phone field. What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

 A. Title = 'CEO' && NOT(ISBLANK(Phone)) 
B. Title <> 'CEO' && NOT(ISBLANK(Phone))
 C. Q Title = 'CEO' && ISBLANK(Phone) 
D. Title <> 'CEO' && ISBLANK(Phone) 

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Question # 16

A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors. What should the administrator do to troubleshoot the issue? 

A. Use the flow debug option and set the selection to Run as another user. 
B. Grant the user more data access by moving them higher in the role hierarchy. 
C. Change the flow to run as System Context Without Sharing - Access All Data.
 D. Grant the user the Modify All permission to ensure they have full system access. 

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Question # 17

Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security. Which two features should the administrator use to fulfil this request? Choose 2 answers 

A. Permission Set 
B. Record Type 
C. Organization-wide Defaults 
D. Profiles 

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Question # 18

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results. What should the administrator do to help service reps quickly narrow down the number of articles?

A. Implement and configure Data Categories. 
B. Delete and remove old Knowledge articles. 
C. Update Knowledge to auto-search the case’s subject. 
D. Activate and configure Einstein Search.

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Question # 19

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create or modify permission sets. Which feature should be employed to accomplish this request? 

A. Assignment Rules 
B. Delegated Administrator 
C. View All Users Permission 
D. Customize Application Permission 

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Question # 20

Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts. What should an administrator implement for this issue? 

A. Update the matching method on the rule from fuzzy to exact for First Name and Last Name. 
B. Change the duplicate rule to report Instead of alert so the message is avoided. 
C. Include the Email field to the existing matching rule for a more exact match. 
D. Add a secondary matching rule to the duplicate rule to match on the associated customer. 

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Question # 21

An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system. how should the administrator import the data? 

A. SOAP based API with Developer console 
B. Data Loader with Bulk API Enabled 
C. An AppExchange package 
D. Import Wizard with Add Only

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Question # 22

Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe. What feature should the administrator configure?

 A. Enable the Case Feed. 
B. Create article types. 
C. Define data categories and visibility. 
D. Setup record types and page layouts. 

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Question # 23

The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period. Where should the administrator make this change? 

A. Organi2ation-wide password policies 
B. Password complexity requirements on the permission set 
C. Password Policies on the System Administrator profile .
 D. Session Settings on the User record 

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Question # 24

An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports. Which three recommendations should the administrator make? Choose 3 answers 

A. Reduce the amount of objects per export. 
B. Request a backup file every 5 days. 
C. Deselect 'Include images, documents, and attachments' in the export. 
D. Unselect the recycle bin in the object export option. 
E. Keep deleted record counts to a minimum. 

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Question # 25

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and data. The administrator needs to create 10 now environments with the same metadata and data for each user. What should the administrator do to meet the requirements? 

A. Use refresh sandbox without Auto Activate. 
B. Use the existing sandbox as a sandbox template. 
C. Use clone a sandbox option from the existing sandbox. 
D. Use a scratch org definition to copy sandbox. 

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Question # 26

An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature? 

A. The Product Schedule is unavailable in Process Builder and Flow. 
B. Line Item Schedule is unavailable In Process Builder and Workflow. 
C. Customizable product schedule page layouts cannot be modified. 
D. To remove o product schedule completely, remove It from the standard price book. 

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Question # 27

What would prevent a user from syncing a quote with an opportunity? 

A. The quote has a validation rule preventing it from being updated. 
B. Another quote is already synced with the opportunity and is awaiting approval. 
C. Another quote is already synced with the opportunity. 
D. The quote has already passed its expiration date. 

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Question # 28

Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development. Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful? Choose 2 answers 

A. Move any Potential Name records with blank lookup fields to the recycle bin. 
B. Assign any Potential Name records with blank lookup fields to an existing record from Product Development. 
C. Remove any existing data in the lookup field n Potential Name records 
D. Remove the lookup field from the page layout so the data is maintained without changes. 

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Question # 29

How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object? 

A. Use the credit card number mask type. 
B. Define the number of mask characters. 
C. Enter the number of digits at the field level. 
D. Create a validation rule to ensure the length. 

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Question # 30

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject. How should the system administrator modify thr report meet this request? 

A. Add a cross-filter and a with' sub-filter. 
B. Build a row-level formula. 
C. Change the format to a joined repi 
D. Include a contains filter on Subject. 

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Question # 31

Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK also wants a way to forecast based on role hierarchy. Which three options should an administrator recommend? Choose 3 answers

 A. Have the user select the forecast type listed under the Forecast Type in the Display Settings. 
B. Enable Territory Forecast. 
C. Make a custom field to track the amounts for Territory and Hierarchy Forecast. 
D. Modify the Territory Forecast to match the Hierarchy Forecast model. 
E. Enable Role Hierarchy Forecast. 

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Question # 32

The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity. What is the recommended security setting to configure? 

A. Enforce login IP ranges on every request. 
B. Lock sessions to the domain in which they were first used. 
C. Require a high assurance session. 
D. Force logout on session timeout. 

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Question # 33

Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private. How should the administrator meet this requirement? 

A. Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team. 
B. Create a permission set with View All enabled on Accounts and assign it to the new users. 
C. Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities. 
D. Create a public group for the renewals team and create a criteria based sharing rule on Opportunities. 

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Question # 34

Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update. What could the administrator do to troubleshoot the issue? 

A. Check the Approval Process to make sure it is on the correct version. 
B. Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action. 
C. Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again. 
D. Change the value with a Specific New Field Value so the Process Builder knows what value to look for. 

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Question # 35

The administrator at Cloud Kicks is troubleshooting an issue one user Is having with a flow. They have decided to add a debug log to that user. What debug log category should be used? 

A. Workflow 
B. Callout 
C. System 
D. Database 

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Question # 36

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit. What should the administrator review to resolve the issue?

 A. Email Logs 
B. HTML Email Status Report 
C. Notification Delivery Settings 
D. Outbound Messages 

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Question # 37

Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs? 

A. Lightning Dashboard Builder 
B. Report Bulkier 
C. List views 
D. Tableau CKM 

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Question # 38

AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription. How should an administrator ensure the data is captured properly? 

A. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected. 
B. Configure formula fields to reflect the close date of the opportunity. 
C. Create a new price book for service plans with term lengths. 
D. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.

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Question # 39

Dreamhouse Realty recently learned that the major listing service it utilizes can accept messages to a specific endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has been approved. What automation tool should the administrator configure?

A. Flow 
B. Platform Event 
C. Process Builder 
D. Email Alert 

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Question # 40

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process? 

A. Omni-Channel 
B. Escalation Rules 
C. Macros 
D. Knowledge Component

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Question # 41

An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region. Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers 

A. Make a master-detail relationship field on the junction object to the Region object. 
B. Build a master-detail relationship field on the Region object to the junction object. 
C. Create a master-detail relationship field on the Account object to the junction object. 
D. Configure a master-detail relationship field on the junction object to the Account object. 

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Question # 42

AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved. What should the administrator recommend for these requirements? 

A. Create a separate price book. 
B. Implement CPQ. 
C. Remove the approval process. 
D. Enable Subscriptions. 

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Question # 43

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce. What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers 

A. Chat is unavailable in Lightning Experience if also using Omni-Channel. 
B. Chat can only be added to Standard navigation Lightning apps. 
C. Chat must be routed with Omni-Channel in Lightning Experience. 
D. Chat can only be added to Console navigation Lightning apps. 

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Question # 44

Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org. Which two options should the administrator consider to use MFA? Choose 2 answers 

A. An Authentication App 
B. A Username and Password 
C. A Security Token 
D. An Encryption Key 

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Question # 45

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause or the charges to routing? 

A. The old workflow rules are still active and impacting routing. 
B. The flow precedes assignment rules; workflow rules are after assignment rules. 
C. Assignment rules no longer reference the correct fields. 
D. Multiple automation tools have been used and the automation is executed in a different order. 

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Question # 46

At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard. What should the administrator recommend?

 A. Add the dashboard to the Sales team's home page. 
B. Create a custom app with a dashboard. 
C. Email the dashboard to the Sales Team every morning. 
D. Update the Sales team's app with a new dashboard. 

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Question # 47

A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account. What level of access will the sales user have on the Account object?

A. Read-only 
B. Modify All 
C. Read, Create, and Edit 
D. No Access 

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Question # 48

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities. How should an administrator extend the Opportunity object to meet the teams' different needs? 

A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities. 
B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams. 
C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team. 
D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate. 

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Question # 49

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market. What Lightning will satisfy this requirement? 

A. Record Detail Component 
B. Fields component 
C. Highlights Panel Component 
D. Path Component 

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Question # 50

Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal reminder l month before their customer's planned expiration date. The administrator builds a flow to automate the process, which runs when a record is created, and tests several possible scenarios. What win occur if the expiration date is changed from January 1 of the next year to yesterday? 

A. The flow is unable to run and a flow error message Is sent to the user who Initiates the flow. 
B. The Interview resumes 1 month before the original expiration date and will send the email at that rime. 
C. The Interview is rescheduled based on the expiration date and sends the email on the last day of the current month. 
D. The resume event is recalculated and the email goes out to the account owner immediately. 

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Question # 51

The salts team at Universal Containers has asked the administrator to build functionality to automatically update the account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created. What feature should the administrator use to build this functionality? 

A. Screen flow 
B. Workflow rule 
C. Record-triggered flow 
D. Assignment rule 

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Question # 52

When should an administrator consider when using Person Accounts' 

A. In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts. 
B. In a B2B business model and is selling to the primary contact at a business organization. 
C. In a B2C business model and the consumer is the intended recipient of sates and marketing attention. 
D. In a business model that needs a separate Contact and Account to be included on all Case records submitted.

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Question # 53

The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the leads are coming from. The number of leads vanes greatly for each Country. What should the administrator configure on the report to show the Lead Source effectiveness for each country? 

A. The 'Show Unique Count* 
B. PARENTGROUPVAL Function 
C. Bucket fitters 
D. PREVGROUPVAL function 

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Question # 54

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved. How should the administrator solve this issue? 

A. Modify the page layouts to move the Country field into its own section. 
B. Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian. 
C. Create an in-app guidance prompt for Canadian records. 
D. Create a new record type and page layout for Canadian customers, ensuring their pages look different. 

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Question # 55

An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity. Where should the administrator edit what fields display in the details of the record page? 

A. Record Detail Component
 B. Custom Lightning Component 
C. Record Types 
D. Page Layout 

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Question # 56

An administrator is planning he release process for the year. The team will be using change sets to process deployment to production. Which three best practices should be considered?

A. Plan your deployments around the production and sandbox maintenance schedules. 
B. Use matching names for global publisher layouts and Outlook publisher layouts. 
C. Be sure to test only after business hours the data after deployment.
 D. Make sure to deploy all dependent components. 
E. Make sure change sets are limited to 10,000 files. 

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Question # 57

Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately. How should these requirements be met without using code? 

A. Create a schedule-triggered flow. Configure the trigger to flow weekly.
 B. Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved. 
C. Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved. 
D. Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily. 

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Question # 58

The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order. How should the administrator configure the field updates to ensure the proper order.

 A. Create three workflow rules in order, one workflow rule for each field update. 
B. Create a process with one criteria node and three field updates in the correct order. 
C. Create a process with three criteria nodes and stop after each action. 
D. Create a workflow rule with three field updates entered in the correct order.

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Question # 59

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records. Choose 2 answers 

A. Change the user experiencing the issue to the System Administrator profile. 
B. Open the flow In Debug mode and Run the Flow as another user. 
C. Change the Default Case Creator to the user's manager. 
D. Log in as another user and run the flow. 

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Question # 60

Which two ways can an administrator review the page performance for a Lightning record page? Choose 2 answers 

A. Lightning Usage App 
B. Analyze Button 
C. Activation Button 
D. Pages Menu 

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Question # 61

Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce. Which action should the administrator take to achieve this goal?

 A. Create an external object that maps to the inventory application. 
B. Import the data into a custom object when needed; delete after it is used.
 C. Build a Lightning component and use SFDX to connect to the inventory app. 
D. Upload an Excel spreadsheet with the data into the Files tab. 

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Question # 62

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities. How should an administrator extend the Opportunity object to meet the teams' different needs?  

A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities. 
B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams. 
C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team. 
D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate. 

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Question # 63

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data. What are two ways the administrator should load the data? Choose 2 answers

A. Use an Upsert operation to load data. 
B. Use an Insert operation to load data. 
C. Replace the Salesforce record ID with the External ID. 
D. Map an External ID data value to the object. 

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Question # 64

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals. What should the administrator do to track accurate sales data on opportunities? 

A. Create new Products with the new retail pricing. 
B. Add a new Order Process for Orders generated from opportunities. 
C. Create a new Price Book for the new retail pricing. 
D. Add a required lookup field from the Order to the opportunity. 

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Question # 65

Cloud Kicks users report receiving an "Apex CPU time limit exceeded" error message when attempting to close certain opportunity records. This does not occur on every opportunity record change or for every user. What is the recommended method for the administrator to identify the cause? 

A. Monitor with Login Forensics. 
B. Enable Debug Logging for users. 
C. Review the Setup Audit Trail. 
D. Set up Apex Exception Email alerts 

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Question # 66

What are three options available to the administrator to help with this issue? Choose 3 answers 

A. Move some page components behind a tab. 
B. Remove some of the fields displayed. 
C. Deactivate unnecessary validation rules. 
D. Convert all Process builders to flows.
E. Reduce the number of related lists displayed. 

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Question # 67

Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, Put other changes should only happen when the record is updated. Which two options should the administrator use to automate these updates? Choose 2 answers 

A. Use a Decision element with the "Only if the record that triggered the flow to run is updated to meet the condition requirements" option. 
B. Create a Process Builder that runs when a record is changed. 
C. Create a flow that runs when a record is created or updated. 
D. Use "formula evaluates to true" workflow rule with the ISCHANCEO function to make changes when the record Is updated. 

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Question # 68

An administrator has found a free app on the AppExchanged and would like to install it. Which three items should the administrator take to consideration before installed he managed package? Choose 3 answers 

A. Custom objects and custom fields used by the app count against the org’s limits. 
B. Managed apps do not undergo a formal security review by Salesforce. 
C. Apps may require certain Salesforce editions or features to be enabled. 
D. Apps may require external, third-party web services to function properly. 
E. Apps must be installed in production before the app can be installed in a sandbox. 

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Question # 69

Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger. What should the administrator do to resolve this issue? 

A. Make a new record-triggered flow on the child object to update the field on the parent record. 
B. Have the record-triggered flows fire on create or edit to update the field. 
C. Combine the two flows into one with checks to see which part of the flow needs to be run. 
D. flows into schedule flows and have them update the field. 

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Question # 70

The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal. How should the administrator meet this requirement? 

A. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity. 
B. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other. 
C. Require the Sales Engineer and the Account Executive lookup fields on the page layout. 
D. Assign a task to the owner if an opportunity is created without one of these fields filled out. 

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Question # 71

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality? 

A. Use validation rules targeting the logged-in user. 
B. Add View All access for the object via the managers profile. 
C. Create sharing rules for each manager based on the record owner. 
D. Grant access using hierarchies via the sharing settings. 

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Question # 72

Cloud Kicks has created a new flow that deletes records. What should the administrator consider when testing the flow? 

A. Flows with delete elements cannot be debugged by the Flow debugged tool. 
B. Even if the flow is inactive, debugging the flow will delete the test record. 
C. Record deleted by Flow when debugging are hard deleted. 
D. Flow with delete elements need to ne inactivate to ensure that the test record is not actually deleted. 

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